|
Return & Exchange Policy - 100% Money Back Guarantee
If you are not satisfied with the merchandise for any reason, simply return it for a full refund. We want you to be happy!
We make every effort to offer you only the highest quality products that are one of a kind. Since we are the only company in the US offering these lingerie products, you can be sure they are very unique. We inspect every product before itis shipped to ensure its quality. However, if you are not satisfied with the merchandise for any reason, we will refund you 100% of your purchase price and sales tax if you paid one. Shipping is not refundable and the following conditions apply:
returns and exchanges will not be accepted for items that had tags removed, were worn, washed, damaged in any way or send to us later than within 5 days of us sending you Return or Exchange Authorization Number (REAN).
if you received free shipping on your purchase and the item you wish to return will reduce your total purchase price below the required minimum that qualifies for a free shipping then we will reduce your refund amount by the cost of priority shipping. (see Shipping for the cost)
we do not charge shipping for exchanges but we reserve the right to do so if you exchange an item for a different one
if you wish to exchange an item for a different size or color that is currently out of stock, we will do our best to ship you the product as soon as possible and of course free of charge. We will email you once we know when you can expect to receive the ordered product.
All exchanges are shipped using our priority shipping. You can upgrade if you want to, simply email us.
Wholesale orders (orders at wholesale prices) are final and cannot be returned or exchanged.
Return & Exchange Instructions
- obtain a Return or Exchange Authorization Number (REAN) by emailing us within 5 days of receiving the product. Returns without the REAN will not be accepted.
Once we email you the REAN simply mail your merchandise together with your REAN within 5 business days of us emailing you the REAN. The return address will be provided together with the REAN.
Please remember to put the product in original packaging and ship it inside another box to protect the product packaging. Any damage to the product packaging may resolve in a 50% restocking fee. We suggest using free shipping supplies provided by the major shipping companies to ensure safety of your order.
We do not accept any returns/exchanges of products not mailed within 5 business days of us emailing you REAN. If you mail your return/exchange after 5 business days we will not return the product nor process a refund.
Once we receive your return or exchange
-
We will process your return and credit your account within 5 business days. Shipping is non-refundable.
|
